HALOPV is a product developed by insife. Read more about HALOPV on https://insife.com/halopv

Complaints
Complaints at a glance
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Intake and process customer complaints via case screens
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Trigger investigations at various entities and track progress + spawn ICSRs
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Manage customer feedback/follow-up process
Key features
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Intake and process customer complaints via case screens
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Trigger investigations at various entities, such as production sites. Track progress and link to ICSR module to initiate new ICSRs / device vigilance cases when identified that complaints is also an ICSR
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Maintain and assign own problem codes and/or utilize IMDRF codes
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Integrate with external QA / call center systems via API
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Link to QMS module / or externally via API, to initiate new deviation / CAPA
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Manage feedback loop with customers and conduct follow-up queries
