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Complaints at a glance
  • Intake and process customer complaints via case screens

  • Trigger investigations at various entities and track progress + spawn ICSRs

  • Manage customer feedback/follow-up process

Key features​

  • Intake and process customer complaints via case screens​

  • Trigger investigations at various entities, such as production sites. Track progress and link to ICSR module to initiate new ICSRs / device vigilance cases when identified that complaints is also an ICSR​

  • Maintain and assign own problem codes and/or utilize IMDRF codes​

  • Integrate with external QA / call center systems via API​

  • Link to QMS module / or externally via API, to initiate new deviation / CAPA​

  • Manage feedback loop with customers and conduct follow-up queries​​

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