Key features​

• Intake and process customer complaints via case screens​

• Trigger investigations at various entities, such as production sites. Track progress and link to ICSR module to initiate new ICSRs / device vigilance cases when identified that complaints is also an ICSR​

• Maintain and assign own problem codes and/or utilize IMDRF codes​

• Integrate with external QA / call center systems via API​

• Link to QMS module / or externally via API, to initiate new deviation / CAPA​

• Manage feedback loop with customers and conduct follow-up queries​​